Refund policy

AyaSilky Returns & Refund Policy

AyaSilky is operated by Schoolcrafted (HK) Intelligent Manufacturing International Trading Co., Limited. For returns or order issues, contact support@ayasilky.com with your order number.

30-Day Returns on Unopened Pairs

Unopened pairs may be returned within 30 days of delivery. Unopened means the product packaging remains sealed and the tamper-evident security seal is fully intact. A pair is considered opened if the seal is broken, removed, altered, damaged or missing. For hygiene reasons, opened or tried-on hosiery is not eligible for a standard return.

Please contact us to arrange your return. Customers pay ordinary customer-choice return shipping. Original shipping charges are non-refundable unless AyaSilky is responsible for the issue.

First-Pair Fit Promise

We want you to feel confident finding your AyaSilky fit. Our First-Pair Fit Promise is available on your first AyaSilky order.

You may open and try on one pair of your choice from that order, regardless of style, shade, or size. If the size is not right, contact us within 14 days of delivery. AyaSilky will cover one round of return and replacement shipping for a one-time size exchange, subject to stock availability.

If you would like to exchange additional pairs from the same order, those pairs must remain unopened, unused, and in their original sealed packaging with the tamper-evident seal intact.

To request an exchange, email support@ayasilky.com with your order number, the style and size ordered, and the size you would like to receive.

Please note:

The First-Pair Fit Promise covers one size-exchange request per eligible first order.
It applies to size exchanges only and does not cover style or shade changes.
Items that are damaged, altered, washed, or worn beyond a reasonable fit try-on are not eligible.
The First-Pair Fit Promise is not a refund policy for opened hosiery.

Defective or damaged hosiery

Contact us within 7 days of delivery. For verified covered claims, we may provide a replacement or refund and cover applicable shipping costs. We may request your order number, a full product photo, close-up photos of the issue, packaging and shipping-label photos, or other reasonable evidence. We may waive physical return when it is operationally unnecessary.

Snagging after wear, runs caused by fingernails or jewelry, punctures, friction damage, improper washing or handling, and rough-surface damage are not treated as manufacturing defects by default. This does not exclude genuine manufacturing defects.

Wrong or missing items

Report a wrong style, shade, size or quantity, or a missing item, within 7 days of delivery. We provide an appropriate replacement or refund at no additional cost to you.

Multi-Pair Savings and partial returns

Eligible styles, shades and sizes count together. Orders with 0–2 eligible pairs receive no Multi-Pair Savings; 3–4 eligible pairs receive 10% off eligible hosiery; 5 or more receive 15% off. Multi-Pair Savings do not stack with other promotional discounts unless explicitly stated otherwise.

If a partial return reduces the retained quantity below the original discount tier, retained merchandise is recalculated at the tier applicable to the quantity you ultimately keep. For example, if you buy 5 pairs at 15% off and return 2, the 3 retained pairs qualify for 10% off. Your refund is calculated after that adjustment.

Refund processing

Approved refunds are issued to the original payment method. Our internal processing target is within 5 business days after approval. We do not control when your bank, card issuer or payment provider posts the refund.

Refunds reflect the actual amount paid, including applicable promotional discounts, Multi-Pair Savings and any recalculation after partial returns.

Cancellations and order changes

Orders may be cancelled or modified only before fulfillment begins. Contact support@ayasilky.com as soon as possible. Cancellation or modification is not guaranteed once processing begins. Once shipped, an order cannot be cancelled.

Address changes and failed delivery

Address changes may be requested only before fulfillment begins. You are responsible for providing a complete and accurate address. Delivery failures caused by an incorrect, incomplete or invalid address, a refused or uncollected package, or customer-requested forwarding may result in responsibility for original shipping charges, return-to-sender costs and reshipping costs. These failures are not automatically covered by our Guaranteed Delivery promise.

For delivery claims and our Guaranteed Delivery or Your Money Back promise, please see our Shipping Policy.