Shipping policy

AyaSilky Shipping & Delivery Policy

AyaSilky is operated by Schoolcrafted (HK) Intelligent Manufacturing International Trading Co., Limited. Contact: support@ayasilky.com.

Processing and transit

Processing takes 1–3 business days. Standard shipping transit takes an estimated 5–8 business days after dispatch. Processing time is separate from transit time.

Shipping rates

Standard shipping is $5.99 USD. Free Standard Shipping on $39+: orders qualify when the merchandise subtotal is $39.00 USD or more after discounts and before taxes.

Where we ship

We ship to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, other U.S. territories, or APO, FPO and DPO addresses.

Discreet Shipping

Orders are shipped in discreet outer packaging. Specific product names are not shown on the shipping label.

The exterior label does not show hosiery style names or detailed product descriptions. It contains only information operationally required for carrier delivery, fulfillment or legal shipping requirements.

Guaranteed Delivery or Your Money Back

You may initiate a delivery claim when 7 calendar days have passed after the end of the estimated delivery window and either the order remains undelivered or there has been no meaningful tracking movement. Please contact support@ayasilky.com with your order number.

We may review tracking information and conduct a carrier investigation. Once a shipment is confirmed lost or undeliverable, you may choose a replacement or a refund to your original payment method. A delay alone does not trigger an automatic refund.

Cancellations and address changes

Orders may be cancelled or modified, including address changes, only before fulfillment begins. Contact support@ayasilky.com as soon as possible. Cancellation or modification is not guaranteed once processing begins. Shipped orders cannot be cancelled.

Address accuracy and failed delivery

Please provide a complete and accurate shipping address. If delivery fails because of an incorrect, incomplete or invalid address, a refused or uncollected package, or customer-requested forwarding, you may be responsible for original shipping charges, return-to-sender costs and reshipping costs. These customer-caused delivery failures are not automatically covered by our Guaranteed Delivery promise.

Refund processing

Approved refunds are issued to the original payment method. Our internal processing target is within 5 business days after approval. The time your bank, card issuer or payment provider takes to post a refund may vary.